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I reinstalled the computer, created a local user named "admin", and now, from that account, I'm trying to add another account by going to Settings -> Family & other people -> Add someone else to this PC, where I enter the Office 365 email address as the email address of new user, only to be greeted by this: It looks like this isn't a Microsoft account. Now click on "Azure Active directory" you may need to click on "Show all.". So freaking annoying. At the moment, neither error message nor the logins show the important difference between the two types of login. Is it possible to create a concave light? Enter a different account or get a new one Enter the on-screen character and click Next."},"image":{"@type":"ImageObject","url":"https://cdn.windowsreport.com/wp-content/uploads/2019/04/Reset-Microsoft-account-Hotmail-password-.png","width":916,"height":728}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"5. I know the account is valid because it is the same one I am using in this forum. No account? I am having trouble scheduling an exam for MD-100. "That Microsoft account doesn't exist. Click on More options, illustrated by three dots. GC. MS also keeps linking my work and home accounts. Using an account name from a different kind of account such as an Xbox, Work, or School account may trigger the user ID error. Thank you for posting to Microsoft Community. Below are the prevalent ones: An account that your workplace or school provided may not have a Microsoft account associated with it. On the next page, fill out the necessary details. @harrymc: there's a chat going on as well. I have the same headache, but see no solution. 6. Enter the email address, phone number, or Skype name you use to sign in then select Next. If you have a different edition or version installed on your device, run the SaRA package to uninstall Office. If no Office version is shown, you dont have an Office license assigned to the account you are signed in with. Usually, the error user ID does not exist denotes that the user is trying to log in using an Alias. Once the account has been created, you can start using that Microsoft service again. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. Enter a different email address or get a n - posted in Web Browsing/Email and Other Internet Applications: I cannot log-in to Microsoft. If it appears that this account does not exist with Microsoft, you will need to do an account recovery with Microsoft. Thanks for reaching us out here in the community. I then signed OUT my personal account and it signed me in with my work account. After registering successfully, you will be able to fill out the form for the account that needs to be fixed. Having the same problem trying to sign in to my microsoft account on edge (ios) to enable sync and getting the account doesn't exist message yet I am signed in to the same account on Edge on my personal computer. That Microsoft personal account doesnt exist. I can login into VSTS with my personal Hotmail account but when I try with my works account it returns "That Microsoft account doesn't exist. For the question by Ramhound see. Date: April 2, 2021Tags: Microsoft Account. So, lets see what can possibly trigger the issue. Ok. But, I get a message saying "The Microsoft account doesn't exist. After entering the unique code, you will be able to create a new password and sign in. But, I get a message saying "The Microsoft account doesn't exist. I hope you were able to figure out what was wrong with your account. If you try to login with an email setup for either type of account, the user might be asked which account you want to use. The error message isnt complete, wed like to see better explanations like this: It looks like theres already a work/school Microsoft account, It looks like theres already a personal Microsoft account. I have my phone number setup in my account, so instead of email, I used my phone number. Below is a guide on clearing the cached data on the Edge browser. If not, select the checkbox next to the device. Report abuse. I cannot believe the idiocy of this design. An additional address is meant for user account recovery and security purposes. SelectReset password below.Reset password. My answer is to jettison Microsoft for something that works. Microsoft Office upcoming support end datechecklist. every time I try, I . Request a security code to be sent to the phone number or email you used. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state. Trying to sign in to some Microsoft services, such as Microsoft365 (formerly Office 365) or Outlook, might result in an unexpected login error. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Can't access your account? Please help. Do not use an account name from another type of account. Then we were able to add the workplace user. when I try to put my email account into authenticator it says "That Microsoft Account doesn't exist." but it does, why is it saying that. How do I find my Microsoft 365 admin? If you forgot your Microsoft account password, follow these steps. Try to work out what type of login Microsoft is expecting (work/school or personal), knowing that should explain the original error message and, hopefully, point to a solution. In this guide, we will show you the possible causes and potential solutions to this issue. Additionally, an Xbox Gamertag cannot be used to sign in to a Microsoft account. Click on the Start button on the left side of your Taskbar, and select Settings. Microsoft O365 accounts conflict with Microsoft regular accounts? Once the steps above have been completed, you should be able to log in to your Microsoft account. When signing in to outlook.com via the permissions prompt the prompt shows the user doesn't exist. Office 2021 all you need to know. Feel free to let us know the solution that helped you fix this issue in the comments below. To check what version of Windows you have installed, go to Start > Settings (gear icon) > System > About, and check the System type. Do roots of these polynomials approach the negative of the Euler-Mascheroni constant? Follow the steps if youre an admin user to see if the device in question is enrolled; ensure you are aware that the user device is company authorized. Move on to the next step: Step 2: Check products or services where you used your Microsoft account. If the tweaks earlier mentioned do not solve the sign-in problem, the issue might have to be reported to Microsoft. Choose the account you want to sign in with. You will have successfully cleaned the cached data in your Chrome browser after following the instructions above; when you erase the cached data in Chrome, you subjectively eliminate any unneeded scripts and start from scratch. In-depth step by step guide [with screenshots] Check device enrolment. Fill out all required fields. We needed to join to the domain, first. How can a Microsoft account login (email address) both exist and not exist at the same time? "}}],"name":"","description":"A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. Hi Lael! FIRST: carefully check that the email address is exactly correct. During the installation process you get to select that: Once the computer is set up for an organization and you log in with an Office 365 user account, then the computer seems to be tied to the Office 365 account. If this situation arises, use the primary User ID instead of the additional address. If there is no doubt as to using the right details and sign in remains impossible, then a reset is what should come next. If its you, go back and sign in. After following the procedures above, you will have successfully cleared the cached data in your Microsoft Edge; when you wipe the cached data in Edge, you will eliminate any unwanted scripts and start from fresh. This worked in half a second. The services that require the use of this ID include OneDrive, Outlook.com, Xbox Live, and Skype. Enter the on-screen character and click Next. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? It was not necessary and just interfered with her sign-in under her work account. It definitely is an Office 365 account that was being used to log in in the previous computer. This seemed to have created the issue somehow. Based on your description, I have a general understanding of your problem, through my research and testing, when you want to buy a subscription, you need to create a business account to use it, so I would like to confirm to you if you do the same? The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account. If it gets delivered without any error, then the account still exists, and the steps provided above should be followed to fix the user does not exist error. Sign in with your Microsoft account and password. I set mine up some time ago, personally, with my aol account. Why do small African island nations perform better than African continental nations, considering democracy and human development? If youre trying to sign in with a Microsoft account and getting an error saying, The Microsoft account you entered does not exist, this post will help you figure out whats going on. When you do that, it will not be a problem anymore.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'thewindowsclub_com-medrectangle-4','ezslot_1',815,'0','0'])};__ez_fad_position('div-gpt-ad-thewindowsclub_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'thewindowsclub_com-medrectangle-4','ezslot_2',815,'0','1'])};__ez_fad_position('div-gpt-ad-thewindowsclub_com-medrectangle-4-0_1');.medrectangle-4-multi-815{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. Key Takeaways I am in a new position at my job and I need this in order to begin working immediately. I am trying to sign in to a new computer using my Microsoft account. My biggest qualm with this entire issue is that I cannot for the life of me get a hold of someone from Microsoft to even talk to about it. Madness. You wont be able to access your account, and you will receive this error. Thanks for contributing an answer to Super User! Check products or services. Whats the grammar of "For those whose stories they are"? We'll ask where you'd like to get yourverification code and selectNext. It looks like theres already an account with [emailprotected]????.com. I used to be able to create an account in the organization's Office365 Admin page for a user and then immediately login into a new PC that I'm preparing for that user and configure it. Also, you might have knowingly or unknowingly deleted your Microsoft account. If you are sure that you had accessed it yesterday or within few hours, then check out the suggestions. Now hover over History and click on History.. To learn more, see our tips on writing great answers. In that case, it could mean issues with the account network or security prompts that restrict access to your account that has been assigned with this error code by Microsoft. I can sign into outlook just fine using my work domain email, but it wont work through power automate. my email address is - ***removed*** ***Personal information deleted by the moderator. Cache in the Safari browser stores website data, which can increase site loading speeds. You will have to use the original account id. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"6. You can unsubscribe at any time, of course. 2. I then tried my email and the system worked. This is a common error among Microsoft users encountering the error under consideration. Hi so i restarted my HP laptop and i'm setting it up. This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Microsoft apparently expects their customers to understand the distinction by mental telepathy! Note: Before requesting a password reset,…","totalTime":"PTM","tool":[]}. I've also tried an O365 works account I have after . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! If you have an account from Microsoft, you may encounter specific errors that can cause potential issues with your workflow. In this case, you can no longer access the Microsoft services associated with that account. Here are some of the most common issues reported by users: This article outlines a few steps that the reader should follow to fix this error. Type the requested information and selectSend code. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing.