Please try again. If this does not resolve the issue, then please email the vendorTxCode along with your vendor name to our customer services team to investigate further. Please contact support to re-enable this functionality. The ReleaseAmount field must be less than or equal to the amount of the original Deferred transaction that you are attempting to Release. After each of the following steps, check to see if the issue is resolved: Ensure that your console has the latest system update installed. If you receive this message, it means that the transaction has been successfully Registered. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2, Accept Payments online and store credit card info, SagePay Test transactions are always Pending, say Failed in MySagePay, Sagepay Test Environment apparent limitations, Confirmation email is not populating on Paypal (pay by card) with sage integration, Sagepay Pi - Error: 3364 (Card on File is not supported for one time tokens), Programmatically determine if Sagepay card details form is incomplete, Sagepay direct upgrade 4.0 does not open 3d secure page in live mode, Identify those arcade games from a 1983 Brazilian music video, How do you get out of a corner when plotting yourself into a corner. The card number that you have entered cannot be validated and/or identified by the Sage Pay systems. as outlined in our Protocols. If you are providing a value which has more that 20 characters then you will receive this system message. All transactions which are posted to the Sage Pay system will contain a "Vendor" field which should contain your unique vendor name. This package contains the Intel graphics driver for 10th and 11th generation Intel processors. Basically, if the feature is supported, THEN the response code is 206 and the response contains HTTP header Content-Range with info about the bytes included in the response. The difference between the and value must be no greater than 50. You can only return reports at monthly intervals. Open the Run Dialog Box by pressing the Windows + R button of your device keyboard, type msinfo32 on the Dialog Box and press enter to open the System Information window of your device. More information on the different TxTypes can be found within the protocol document. Unfortunately, you are unable to reverse an aborted transaction and if you need to release the transaction, you will need to put through the transaction again. The VendorTxCode should contain your unique reference identifier for your transaction. How can this new ban on drag possibly be considered constitutional? This error occurs if the Sage Pay system attempts to do something to a transaction that is not in a state where such an action is acceptable. The Vendor field should contain the Vendor Name which you specified on your application form when you signed up to Sage Pay. You should be sending the SecurityKey from the original transaction within this field and this can be retrieved from your database and this value should contain 10 alphanumeric characters. The certificate must have the digital signature key usage. The given vendorsurcharge cannot be found. The Success URL value will need to be provided within your crypt string when posting your transaction registration. Please contact support@sagepay.com if you need this reset. You will need to check the content of the VendorEMail field to ensure that the e-mail address is valid. This could be due to several reasons such as funds not being available, spending limit may have been reached or bank account has been closed. The ApplyAVSCV2 field can only ever contain the following four values : 0: Use the Default setting on your account 1: Force the AVS/CV2 checks and use the appropriate rules 2: Force No Checks for this transaction and ignore the rules 3: Force the AVS/CV2 checks but DO NOT wish to apply rules. This system message is only generated if you are using the Direct integration method and the card type field you are submitting to us is the incorrect length. 3) Live with it as is. E.g. If you preorder a special airline meal (e.g. the card range not supported by the system by The gunner must then draw a range card on anything available (Figure D-12). The deferred transaction has been successully released and will be sent for settlement. You will need to check the URL to which you are attempting to send your POST to. Although a facet of Visa, Visa Electron cards are processed using a different merchant identification mechanism that is not supported by Blackbaud Merchant Service. If you do have the merchant number on your account, then please contact our customer services team as there may be an issue with the set up of your Sage Pay account. Discover why the boy has been trapped . Please check with our support team if you are uncertain which cards your account has been set up with. You should make sure that the VPSTxId you are supplying is the value which Sage Pay sent back to you with the original transaction. You have not provided us with the correct value within the VPSTxId field. The issue is normally associated when you are attempting to automate these actions. You will need to ensure that the address to which the card being used is registered is entered within the edit box on the payment page. The latter rulebase is set up as default on all Sage Pay accounts. The Billing City contains invalid characters. The Billing Address2 contains invalid characters. Must have only one basket field specified. The server received an invalid response from the upstream server while trying to fulfil the request. The Apply3DSecure field can only contain the following values: 0: Use the default setting on the Sage Pay System, 1: Force 3D-Secure checks and use appropriate rules 2: Force NO CHECKS for this transaction and always gain and authorisation 3: Force 3D-Secure checks but DO NOT apply rules and always gain an authorisation If any other characters or spaces are being passed or provided, then you will receive this error code and message. I hate Sage Pay anyway but unfortunately the pizza delivery company uses them, I get the error: The Card Range not supported by the system. The Sage Pay service that you are attempting to contact does not exist or is currently unavailable. If you have sent an Amount field with an invalid number of digits after the decimal place. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Success Page on your site once the transaction has been successful. 4. Simulator cannot find your vendor name in its database. If you receive this error message and are experiencing this on all your transactions, please contact our customer services team who will need to contact your merchant acquirer to ensure that everything has been set up correctly. The TxType field determines how the transaction will be processed by the Sage Pay system. You will need to contact Sage Pay accounts as you are attempting to POST a transaction to Sage Pay using a Vendor account that has been closed. You must provide at least one ##### element within ##### node. You will need to ensure that you are passing a valid amount formatted to the correct number of decimal places for the chosen currency. This could have been caused by the information posted to the Sage Pay server or by an issue with the Sage Pay server. It should contain the type of transaction you wish to perform including values such as PAYMENT, DEFERRED, AUTHENTICATE etc as outlined within the Protocol and Integration guidelines. The server has refused to fulfill the request. The RelatedSecurityKey is a unique security value for each transaction and would have been sent back to your server in the status response of the original transaction. The following are the supported graphics cards: Intel Iris Plus Graphics Intel UHD Graphics Intel Iris Xe Graphics The crypt string has been encoded incorrectly. You will not be able to perform a RELEASE against a DEFERRED transaction which has already been ABORTed. All issue numbers must be entered exactly as they appear on the card, without spaces (either 1 or 2 digits). Also here is some document on how to fix the problem you are having right now. This only occurs if there are problems with your POSTing component. Invalid command. You may wish to (or advise your shopper) to try the transaction again at a later time. The AccountType is not setup on this account. Why is this sentence from The Great Gatsby grammatical? The PhoneID is not registered to any vendor account. The SecurityKey value should contain 10 alphanumeric characters and you must always pass this value within the RelatedSecurityKey field when posting your transaction registration over to Sage Pay. ##### is an invalid date format. 3D accelerator card is not supported! The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. You will need to check you code and correct one or the other field to fix this problem. This is a required value within the Protocol and you will need to check your code to ensure that you are sending this information for each transaction you register with Sage Pay. Please use mobile device to refund transaction. There are no card details registered for the token. Find centralized, trusted content and collaborate around the technologies you use most. This value is 10 alphanumeric characters long and should be retrieved from your database. This system message is usually generated when your are attempting to action on an original transaction (such as a refund, void, repeat, release etc) and the authorisation details of the original transaction (RelatedTxAuth) has not been provided. The GiftAid field can only ever contain two values : 1 : Allow Gift Aid 0: Do Not Allow Gift Aid. If you have received this system message, it is likely that you are incorrectly supplied the Expiry date. Everything worked as expected and a new resource has been created. Visa Electron cards work similarly to a Debit card, but require that all funds be available at the time of charge. You will need to check your code to ensure that you are not sending more than 255 characters within this field. If this is correct, then the card is not yet valid and must not be used and you will need to use your previous card if this was a replacement card issued by your bank. You will only be able to enter up to 10 characters in the card post code box on the payment pages. You will need to check your code to ensure that the correct value is being retrieved from your database and that you are sending it through to Sage Pay within the correct field. The transaction can not be repeated. Please refer to the Sage Pay Integration and protocol guides to ensure this is being passed. This error message will be displayed when you have failed to be authenticated through 3D-Secure and the card provided will not allow you to proceed until this has been passed. Please press Windows key and R key on your keyboard at the same time. You will receive this system message if you have not provided us with a CardType field within your Direct transaction registration POST. To correct this issue, you will need to check your code to ensure you are submitting the correct value. The Card registration has been successful in exchange for a token. This error message is presented for transactions processed through the Form integration method only and occurs when the Encryption Password being used does not match the password that we have registered in our system. An active transaction with this VendorTxCode has been found but the TxType is different. When you are prompted to restart the computer, click Restart . Any URL's which are longer will generate this system message. Your deferred transaction was Aborted successfully. Please use format dd/MM/yyyy HH:mm:ss. This vendor's rules require a successful 3D-Authentication. today at 15:00 I tried to log in and I got the "white box error" "Your 3D accelerator card is not supported by World of Warcraft. Step-2. The syntax of the request was not understood by the server. You will need to check your card, and if it has expired, you will need to destroy the card and use a different card type for the transaction. You will need to check your code to ensure that you are not send more than this. Try a different card" solved. Please ensure that you are posting this field with each transaction and that you use the correct value. Monzo Community Unable to use card with Sage Pay Monzo Chat _sam(Sam) 9 January 2016 18:54 #1 You might receive an error message while making a payment which says "Your card does not support this type of purchase." There are a few reasons why you may receive this error: 1. If you are attempting to perform these functions automatically (i.e you are performing any of the above outside of the My Sage Pay admin area) then you will need to submit the VPSTxId of the original transaction in a field called RelatedVPSTxId. The VPSTxId uniquely identifies the original transaction which you are attempting to REFUND, REPEAT or AUTHORISE through the Sage Pay system. Please redirect your customer to the ACSURL, passing the MD. If you are sending a RELEASE or ABORT POST to the Sage Pay system, but the related transaction you have specified is not a DEFERRED transaction, you will receive this system message. You will need to ensure that you are using the correct Form encryption password that has been registered to your test and live Sage Pay accounts. A Postcode field contains invalid characters. If you are being presented with this error message it indicates that you are generating a VendorTxCode that matches that of a previously successful transaction against your account. The amount you are trying to AUTHORISE would exceed that value, so the authorisation is being denied. An example would be Japanese Yen (JPY). The Authorisation was Declined by the bank. Tell us the name of the card under that. You signed in with another tab or window. Cannot authorise this card. More than 50,000 rows returned. If however the card being used for the transaction is not new the number is simply not supported on our system and another card will need to be used to complete the transaction. The RelatedVendorTxCode should contain the VendorTxCode of the original transaction against which you trying to REFUND, REPEAT or AUTHORISE. Only zero or positive decimal value, to 2 decimal places. The VendorTxCode is a required field which is generated by you as a unique identifier for the transaction. Every transaction registration that is sent over to the Sage Pay systems must have its own unique VendorTxCode. You will receive this error message for usually one or two reasons - if your Terminal ID's have not been set up correctly with your merchant bank or if we are experiencing intermittent authorisation issues where we have not been able to contact your merchant bank when requesting authorisation. The Card Range not supported by the system. The authorisation response was taking longer than expected and has therefore timed-out as a security measure. pennsylvania dutch pumpkin cream liqueur nutrition facts (16) 99964-1531; how do you print your boarding pass R. Cel. the card range not supported by the system In case your SD card is missing a drive letter, click on the 'Add' button. Troubleshooting an "Your card does not support this type of purchase" error: Is it a debit card? c: Add this ending to the target field: dxlevel 91. d: Run the game. All cards issued are part of a range - this is defined by the first 9 digits of the card number. Only zero or positive integer. This can be done within the My Sage Pay admin area under the Account administration section. The card number has failed our validity checks and is invalid, Merchant session key or card identifier invalid, Operation not allowed for this transaction, This refund amount will exceed the amount of the original transaction. This field can contain up to 10 characters. Thereafter, find BIOS Mode to check whether your Graphics Card supports UEFI, EFI (Extensible Firmware Interface), or BIOS. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. The specified and combination is not valid, or the user may be locked out. You will need to ensure that you have entered the name of the credit or debit card holder within the edit box that has been provided on the payment page. Your Vendor Name must contain no more than 16 characters with no spaces or unsual characters. By doing this it will cause the Sage Pay payment pages to not appear and this error message will be generated. If you are providing a value which has more that 10 characters then you will receive this system message. You are therefore unable to perform any further refunds against the original transaction. You need to ensure that you always send a value within the RelatedSecurityKey field when sending an automated REFUND, REPEAT or AUTHORISE request to Sage Pay from your sever. If any other characters or digits are entered then this error message will be displayed. This field should only contain alphanumeric characters and must be 100 characters or less. You will need to check that this field is sending the correct reference. Unable to find the transaction for the supplied. If the feature is not supported, response code is anything else but 206 and the response doesn't include Content-Range header. If any unacceptable characters are passed or the value is longer than it should be, you will receive this system message. You will need to check your code to ensure that you are providing us with a Billing Address field confirming the customer's cardholder address to where the card is registered. Requested Range Not Satisfiable : The request included a Range request-header field, and none of the range-specifier values in this field overlap the current extent of the selected resource, and also the request did not include an If-Range request-header. The Delivery Firstname contains invalid characters. Please check to ensure that a Failure URL is being provided with each transaction as this is a required field. You will not be able to perform a RELEASE against a DEFERRED transaction that has already been released. The certificate must be valid, based on the computer system clock (not expired or valid with a future date). The Cardholder Name contains invalid characters. Furquim, 597 - Bonfim Paulista, Ribeiro Preto - SP You will only be able to perform an AUTHORISE request against an AUTHENTICATED transaction and no other payment type. You are only able to RELEASE a DEFERRED transaction once and any further attempts will result in this system message being displayed. The supplied is not available on any merchant accounts associated with this vendor account. The CV2 value can be found of the back of the signature strip for most card types and will consist of three digits whereas an American Express card type will consist of four digits and this will be situated on the front of the card. Explanation: The card number you have entered is not supported as a card type on the Opayo system. You will need to review your code and change the URL to only use a fully qualified URL which must be http:// or https:// and be accessible. You will only be able to perform three attempts in order to gain a successful authorisation. You will need to check your code to ensure that you are posting a valid e-mail address which is less than 255 characters in length. Currency fields should contain 3-letter ISO 4217 codes e.g. If you have received this system message, it is likely that you are attempting to send an automated REFUND, REPEAT or AUTHORISE request against the original transaction from your server (i.e you are performing any of the above outside of the My Sage Pay admin area) and the RelatedSecurityKey does not match with what we have in the database for this transaction. vegan) just to try it, does this inconvenience the caterers and staff? GBP for UK Sterling, USD for U.S Dollars. The card number you have entered is not supported as a card type on the Opayo system. Surcharge not allowed on this payment system. On the General tab of the System configuration window, click the Normal Startup option, and then click OK . The TxType requested is not supported on this account. There is a problem with the details that have been supplied. This system message would only be generated if you are using the Direct integration method and the issue number field which you are submitting to us is incorrect. Some cards have restrictions on cross-border usage. Thank you for your reply. If you have received this system message, then the value which you have provided in this field is not what is specified within the protocol. If no value is entered here you will be presented with this error message. Used sbupdate to generate unified UEFI kernel image and used efibootmgr to register the kernel image. Card failed the LUHN check. If the card address consists of more than 200 characters please just entered the first 200 characters in order to continue. You cannot set the administrator password using vspaccess. Facebook Ad Account payement error"The card type you entered isn't supported. You will need to ensure that the Amount field value which you are submitting is between 0.01 to 100000.00 or equivalent for other currencies. The BillingAddress field which you have provided is longer than what is allowed. When attempting to post a transaction registration using the Form integration method you will need to have had an encryption password generated by Sage Pay. The AuthCode field supplied in a Manual transaction registration can only contain 15 characters or less. There is not really any big negative to having the CSM enabled. The DeliveryPostCode field, if provided, can only contain a maximum of up to 10 characters. The solution is just steps away! The DEFERRED transaction you are attempting to RELEASE has already been ABORTed. Also check to see if you have submitted the full VPSTxId, including the hyphens and curly brackets. When attempting to perform a REFUND, you can only refund in the same currency type as the original transaction. This will either be one or two digits long and if any additional characters or digits are entered you will be presented with this error message. You will need to check your code to ensure that you have supplied this value in the Vendor field. You may need to zero pad your subnet mask so that each number block contains three digits. Not the answer you're looking for? The Amount field value can only contain numbers with no separator characters and this should be formatted to the correct number of decimal places for the specified currency. The server encountered an unexpected condition which prevented it from fulfilling the request. What is the problem? Please ensure that you are sending the correct value in the TxType field. The fractional part of the Amount is invalid for the specified currency. The request was unsuccessful to the server being down or overloaded. Error (retrieving/updating or inserting) data. Either provide the user with access to the chosen or select another which the user has access to. If you receive this system message, we would suggest that you refer to our system monitor page (http://www.sagepay.com/system_monitor.asp) for more information. The transaction you are attempting to REFUND has already been fully refunded. Selecting this option will clear the SD card in a few seconds. If you believe this account should not be closed we will be able to investigate this issue further immediately. You will need to contact the Sage Pay support team to notify them how you generated this error message to enable them to look into the cause further and escalate to their live development team. 2. You have selected to use Custom templates in your My Sage Pay admin area, but you do not have any custom templates uploaded. An ERROR has occurred on the Sage Pay System. The Card Range not supported by the system. You must check your code to ensure that you are posting a unique VendorTxCode for each new transaction. Returned when a transaction is declined or rejected. It should be a number and the value should match the value that was passed back to you by Sage Pay when the original transaction was completed. If you are using our Form integration method, you may also sometimes receive this message if your Encryption Password is incorrect, so we would suggest you check this information as well. This enabled test mode on the gateway and allows test cards to be used on the account so I can test a full payment. The message POSTed to the Sage Pay system was of an invalid type. The card scheme requires you to pass the 3D-Authentication process in order to proceed with your payment. The related transaction that you are trying to AUTHORISE is NOT and AUTHENTICATED transaction. element is only required for a Streamline merchant number. Invalid request. These are 3 letter codes that will notify Sage Pay of the currency for the transaction. You will need to check your code to ensure that you are providing a valid month and year format with no spaces or separator characters, eg 0710 and not as 07/10 should be sent for an expiry date of July 2010. The number of authorisation attempts exceeds the limit. can not be less than 8 characters. The Transaction has already been Released. GBP for UK Sterling, USD for US Dollars and EUR for Euros. You will need to ensure that the card number that has been entered on the payment pages is a valid card type. You will need to use the previous card if this was a replacement card issued by your card-issuing bank. The StartDate is in the future. The DEFERRED transaction you are attempting to RELEASE has already been released. Why is there a voltage on my HDMI and coaxial cables? If you are passing any other characters, or spaces, you will receive this error. Please note that this only applies to Deferred transactions. Client IP address is restricted by the vendor. The eMailMessage field can contain a maximum of 7,500 characters. The email address provided was not recognised by PayPal. You must provide the first 9 digits of the card number in the field. This URL must be http:// or https:// and be less than 255 characters long. The Customer Name contains invalid characters. Error: only 0 Devices available, 1 requested. This provides a description of the goods purchased is displayed on the payment page as the customer enters their card details, and within the My Sage Pay admin area. You must check your code to ensure that you only use a fully qualified URL. The transaction would has failed due to the fraud rulebase which you have set up onto your account. I'm building an integrated payment form with SagePay, and have previously been successful making payments to a test account using the test card details provided in page 24 of this documentation: https://www.sagepay.co.uk/file/25041/download-document/FORM_Integration_and_Protocol_Guidelines_270815.pdf?token=dyWjqsDOzcE9qp5wU39w0DiSx525HSqfiV9OV6EGQB8, However, when I try and pay again with card details in that list that have previously worked, the SagePay form highlights the card number field in red and says "The Card Range not supported by the system.".