they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. This review was chosen algorithmically as the most valued customer feedback. This company is HIGHLY UNPROFESSIONAL. Sign in to add more and ensure your Favorites will be available on all your devices. There can be some limitations, so pay attention. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. MORE+, Buy now! Monday to Friday: 7 AM 1 AM ET. Score 2.3. How will I know when my order is ready for pick up at my Kay Jewelers store? This being, because it wasnt inspected. Don't worry, the conditions for using this coupon are very broad. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. Is this your company? Customer service associates can be reached through the following methods: Market Force Contact Form: https: . I am set to get married in two weeks. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. Fix for a reasonable amount. I am beyond delighted!! When I brought it in, they said it would be $450 to repair. Contacted Kay Jewelers. MORE+. Your order will be kept at the store for 30 days. I contacted a representative, Katley M, and stated I wanted to cancel. I contacted customer service and they do not have the ability to push the transaction out or expedite. I was told it could take up to 72 hours to hear back from a supervisor. Please advise if there is anything that can be done to accommodate this inconvenience. Set a time to meet online or in-store, and we'll meet you, ready to help. What is the difference between natural and lab-created stones? What industry does Kay Jewelers compete in? If you continue When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. Customer Service Number: 1-800-527-8029. 8:30am - 10:00pm; Tue. It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). 2. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Compare Coupons patiently and you may be able to get a 10% OFF. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. She was very nasty with me and at first refused to listen to the entire situation. She was constantly in communication with me and always delivered what she promised. We bought a bracelet and an Opal ring for my daughter as well. Ring sizing service will take up to three additional business days. ARPhotography . See reviews below to learn more or submit your own review. With our free tools, you can check out the . Color gemstone jewelry is not eligible for trade-in. color. } Contacting Kay Jewelers. Our content is intended to be used for general information purposes only. Top of the Page, What is a special ordered item? Very disappointed with kay. color: #515666; You will be required to sign for your merchandise when you arrive to pick it up. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. If you have a payment history and your account is in good standing, you may be . I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. What is your policy regarding conflict diamonds? You have added the max number of Favorites. I would also like the diamond replaced based on the diamond guarantee that you offer. Receive a Quote. Top of the Page, What do I need to bring with me to the store to pick up my order? It's time to enjoy your shopping with such a big sale. Then I could buy the warranty after the repair for a few more hundred dollars. I would have remembered that. The eligible items for the discount range a lot. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. Top of the Page, What is the difference between natural and lab-created stones? I am told to wait 10 to 14 days to see if they can find it? Claim it and get a lot of features. She found the exact ring at another kay store in riverside. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. You're in the right place! MORE+, You are offered a chance to save up to 10% OFF. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. Color gemstone jewelry is not eligible for trade-in. A special ordered item is created upon request. How do you tell someone this? I love my Leo diamonds. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. I just want to trade it in for something else. I bought 2 rings from kay. In order to start the call, please close this box and then unblock your mic in your browser settings. You have added the max number of Favorites. The latest complaint engagement ring was resolved on Aug 18, 2014. I never heard back. Let us know in the comment section below! Solitaire engagement rings are the perfect representation of your love and commitment. This ring constantly loses the diamond and have had multiple issue with it. No, one in the store informed us of a promotion for 18months. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. Their telephone number is (845) 564-2205. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. I still had the Diamond, so that was to remount & fix the prong. Since then I've heard nothing from them. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. I also went to the doctor to ask about and probably have to go back since its getting bigger! Let me trade up without spending $450 first. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Don't worry, the conditions for using this coupon are very broad. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. Great Staff and very pleasent and helpful. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. I ordered two pairs of earrings online. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca Fun delivery. When will my credit card be charged for my in-store pick up? Top of the Page, Do all rings come in the same size or are there different sizes available? It can help you save $200 OFF on your orders. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Kay Jewelers should not pressure and make their customers feel uncomfortable. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. It can take up to ten days for this service. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. Not very customer friendly, Desired outcome: Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Customer Support Phone Number: 1-800-527-8029. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. Custom designed jewelry is not returnable. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. If I want to mail a payment , what address should I send it to? How To Contact Kay Jewelers Corporate Office Headquarters HQ. Lease Purchase ProgramLearn MoreApply Now When will my credit card be charged for my in-store pick up? durable and stronger than white gold. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. Always a pleasure to go in. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Always trust Kay Jewelers. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Thank you Catherine for going out of your way to replace my exact match ring. Overview. Have a 4k ring that was defective. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. Or exchanged within 30 days at any Kay Jewelers. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. (Trade-ins are not accepted at kay.com.) Rubies, sapphires and emeralds are precious gemstones. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I called and talked to three different managers three different times. Positive and energetic Store Manager with drive to meet and exceed goals set by company. background: #515666; Do not buy from them. Affiliate disclosure: Hotdeals.com uses affiliate programs for All other gemstones are referred to as semi-precious. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! Kay Jewelers P.O. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. They told me the entire ring should be cashed out because it was unrepairable. It's a wedding band. What Is The Customer Service Number Of Kay Jewelers? I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. read more. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! We aim to provide readers with the most up-to-date information available about today's consumer products and services. This profile has not been claimed by the company. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. Sorry I didn't listen to my friends. Don't hesitate to place an order now. Do not buy from them. I asked to return them and Share your photos and videos with others to prove the truth of your words. Do Kay Jewelers Increase The Credit Limit? Unsubscribe easily. We value your privacy. FAQ. The size was incorrect! Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It was 25% off. Click here to get notifications about new complaints of Kay Jewelers. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. I ordered a pre owned ring on 11/28 and I received it by 12/6. Contact our Customer Care Team Today. It can take up to ten days for this service. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. I came by with my boyfriend to just look around. I would highly recommend kay.com for your jewelry purchase. Kay Jewelers offers engraving on rings. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. Twitter. Totally understandable. This situation became the most unprofessional experience of our lives! As an Amazon Associate, we may earn commissions from qualifying .main-header .primary-navigation ul li.nav-link.active { Google+. A ring valued at $599. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. Kay Jewelers Corporate Office USA. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. I had it insured and it appraised almost 30% more than what he paid for it!! (Cleaning and inspections are not available at kay.com.). Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. How can we enhance your Kay experience today? Shortcut: Press 1, then press 1, the press 0 twice. they accept all major credit cards, PayPal, and Apple Pay. Corporate Phone Number: 1-800-877-8169. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . Here, KAY Jewelers is offering you $25 OFF on all their products. Sonya took the time to contact several Kay's to try nd track the band down. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. I took my jewelry in for inspection and found that the ring was broke. Unsubscribe easily. Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. I turned my ring into the kays store on March 9. The Vice President, Bethany Spain will make up false information not to give a refund. It's time to enjoy your shopping with such a big sale. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Egyszer jelentkezs: Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). They tried to fault me for the diamond coming out. Clear Filters. December 2021 my husband purchase 3 tennis bracelets for Christmas. I returned the earrings to the store on 2/26. I will have to take legal action to resolve my claim. Kay Jewelers competes in Retail industry. The whole experience has been awful, do not shop at Kay! I am currently a very dissatisfied customer. 8:30am - 10:00pm; Do you offer any warranties on your merchandise? I placed an order on December 23 and decided the same day I did not want to make the purchase. Also apply for our NEW Concierge position for the holiday season. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. We're Available. } KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. The eligible items for the discount range a lot. Do all rings come in the same size or are there different sizes available? *Exchanges are not accepted at kay.com. Strength in coaching and producing an environment where customer service and surpassing standards is at the . MORE+, Save up to 10% OFF on KAY Jewelers items. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. Beyond that, he took no responsibility for the monetary loss. You are going to save $50 OFF with it. It was a great relief to have it arrive so soon. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. A company you know and trust. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. Kay Jewelers does not sell conflict diamonds. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. They will only take your money and never fix your jewelry properly. I will continue to put this review everywhere I can! My store experience at Kay Jewelers was absolutely amazing. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available.