If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? About Us; Staff; Camps; Scuba. Official Facebook page for Crawley Borough Council. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. Sheltered housing and extra care. Please use our online form to request a. Discretionary Loans Information (PDF, 86.6 KB). Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . Hotjar sets this cookie to identify a new users first session. You can change your cookie settings at any time. 2. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. This is often referred to as filing a compensation claim for despair against a housing association landlord. When there is a formal legal claim against the council or legal dispute. In December 2022 the paid and 65 were out of borough. Services for our tenants, including rent, repairs, new homes and managing your tenancy. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. We use some essential cookies to make this website work. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Our letting standard sets out the standard of repair and appearance you can expect when you move in. It affects one person or a group of people and requires a response. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. Copyright Andy T - 2021. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Help with preventing and tackling damp, condensation and mould in your home. Browsealoud Accessibility News. The kind of improvements you can make to your council property depends on the type of tenancy you have. London This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Contact your council if youre not sure. LinkedIn sets the lidc cookie to facilitate data center selection. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. If wallpaper is affected, its best to remove it and treat the wall. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. All rights reserved. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. 701 were here. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. How to rent one of our 5000 garages or outside storage cupboards. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . You can request a repair to your council property to fix an urgent problem. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). Introductory tenants are usually limited to minor improvements like redecorating inside. If you are a council tenant, we can take care of some of the repairs to your home. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Was this review helpful? Repairs. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Appointments may be carried out by our own employees or by contractors. All rights reserved. This cookie is used to store the language preference of the user. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. Search. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. If you are dissatisfied with the service you have received, you should contact the relevant department. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Crawley Borough Council. Emergency out-of-hours repairs. This decision was taken with regard to the following section of the Freedom of Information Act 2000. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. While repairs may fall under the developer 's guarantee during the . If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. do everything more quickly because you don't have to call us. The money owed will be recovered whenever the property is sold in the future. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. This is a True/False flag set by the cookie. Council housing repairs Report a repair You can request a repair online. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Our approach. Coventry Small repairs and odd jobs Domestic help Meals delivery All services . Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. Internal deterioration such as damage to carpet, walls etc. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. change your appointment later if you need to. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. Find out what repairs we can change you for and what is included in your rent. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Pay for a garage or parking space. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Report a repair online Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Complete the repairs service satisfaction survey. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. LinkedIn sets the lidc cookie to facilitate data center selection. We will attend within 4 hours to make the situation safe. E14 9GE Call us on 0333 050 8887 to start the process or fill in the form. Dealing with a complaint is usually a straightforward process. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Find housing . It will take only 2 minutes to fill in. If you are not a council tenant, please call our contact centre on 01293 438000. 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. Write by: . Our aim is to sort as many complaints as possible at the first point of contact. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. . You have rejected additional cookies. Housing support and other services in the home for elderly or disabled people. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Home Housing Housing Search our site Search. Corporate purchasing card services for the London Ambulance Service. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. Confirm Password *. There are another 15 similar residential tower blocks around the borough. Analytical cookies are used to understand how visitors interact with the website. List. Get in touch. We may need to return to complete the full repair. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. You have accepted additional cookies. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough Outside of office hours the number above is for. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. The outcome and lessons learned will be logged to ensure continuous improvement of our services. . Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. Thank you for your patience. East Ham To help us improve GOV.UK, wed like to know more about your visit today. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Leaseholders and Freeholders . The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Email *. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Harbour Exchange Square Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. We are committed to dealing with all complaints equitably, comprehensively, and in good time. Thank you so much. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. We also use cookies set by other sites to help us deliver content from their services. Buying a council property. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. These cookies will be stored in your browser only with your consent. The cooperative is reducing the supply of hot water due to. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. Care advice Finance advice HousingCare library EAC news Glossary FAQs. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Resources for buying a home. The council should repair any damage caused by maintenance or building work. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. These cookies track visitors across websites and collect information to provide customized ads. These cookies will be stored in your browser only with your consent. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. If this has not been done, email chcompliance@enfield.gov.uk. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. If so we can help you claim compensation on a NO Win, NO Fee basis. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. Crawley Homes has implemented a new housing IT system. 182-184 High Street LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. a missed waste collection or reporting problems like flytipping or litter.) Tenant and Leaseholders Housing Repairs Review questionnaire. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. visit our Code of Conduct page which will guide you through the process. Telephone: 0300 061 0614. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. It is usually found in your kitchen below the sink but not always. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. All rights reserved. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. We manage leasehold properties that were originally sold under the Right to Buy. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. Assessment of housing need under the Housing Act Part V11 (Homelessness). Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner.