Minister for Small Business. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. Hello has anyone had a successful outcome from viagogo through paypal. Performance & security by Cloudflare. Cloudflare Ray ID: 7a293b3f6b3e1afb Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. 3. Additional information can be found in our FAQs and on the ticket details pages. South Australia's Consumer . Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Copyright (c) 2006-2023, viagogo AG. FanFair Alliance - Ever get the feeling you've been cheated? ", "I only became aware when looking at our credit card transactions $1500 for two tickets. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. The parent sponsorship application fee cannot be refunded. When We receive an offer by bank transfer, We will check to see if the bank account is valid. THEY ARE SCAMMER! To post a ticket for sale on viagogo You must first register with the Site. 2.6 Making an Offer. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. It didn't. Until recently, the final cost price of a ticket . 4.1 Double Posting and Removal of Tickets. And the original face value of our tickets was nowhere to be found on the site. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. 6.8 All Sales are Final. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. I'm Travelling - where and when will I receive my tickets? Sellers should use our automated online confirmation process. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Provide lots of information and make a claim for a refund. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . Mr Sims said many consumers were caught out by the "extraordinarily high" fees. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. 2.2 Registration. 2.9 a) Exception to Sellers Obligation to Confirm. 2. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. You will pay NT$9225. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. Further information can be found at Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. Tickets may be substituted with comparable or better seat locations without the Buyers approval. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. What ticket resellers must do By using our Site, You agree to accept this Agreement. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Third, watch out for drip pricing. (The final Australian dollar price for our two tickets was $445.). 5.3 Disclosure of Information. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. You may find other users information to be offensive, harmful, inaccurate, or deceptive. We will also add sales or value added tax on our fees as applicable. You are on a Viagogo website. Such notice shall be deemed given one business day after the email is sent. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 2.8 Notification. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Contact @viagogo over social media Set up a Twitter account. Original price eur159!!!!! View FAQs A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Infogram. This charge is in addition to the amount originally paid for the tickets. Viagogo has the right to deny your request for a refund. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". 1.1 Introduction. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. The. Customer offered $500 to take down negative Google review. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. He described one category of representations as having been made on an industrial scale. Piggyback tickets may not be sold in the same listing. About this app. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. See something that's not quite right in this article? If you fancy a viagogo event roulette then use this company. These tickets are listed in TWD [Taiwanese dollars]. We often link to other websites, but we can't be responsible for their content. Why do my tickets have someone elses name on them? viagogo is a global online platform for live sport, music and entertainment tickets. momentum in tennis physics. Why is the price printed on the ticket different to what I paid? The switcheroo could mean a currency conversion fee from your bank. 6.7 Third Party Information. Read more: But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. There are an increasing number of unauthorised ticket resellers operating online. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. Note that this is separate from any Tax viagogo is required to charge on its fees. The email response they send is a template. How do I unsubscribe from your newsletter? use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. A new screen will display that allows you to begin your refund request. CHOICE supports the First Nations people's Uluru Statement from the Heart. 2.13 Ticket Information. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. "Viagogo is committed to providing an important service to consumers that use our platform," he said. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. It is headquartered in the United States and owned by StubHub Holdings. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Read more: Just another site viagogo refund australia. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Prices are set by sellers and may be below or above face value.". Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Stay informed. PLEASE DO NOT TRUST VIAGOGO! Otherwise, avoid!!! Stock images:Getty, unless otherwise stated. 6.2 Waiver of Consequential Damages; Liability Limit. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. We may also first deduct any amount you owe us from any amount we owe you. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. ASK FOR A REFUND FROM THE RESELLER. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. 5.4 Making Adjustments. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. We may investigate complaints and violations of our policies. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. 2.12 Seller Payment. 2.5 Tax on Seller Proceeds. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Here are our four CHOICE tips for safe ticket buying. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. you did not use your RRV for any travel(regardless of the reason). Spain, the UK and Australia. Australian Competition and Consumer Commission (ACCC). Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. 1.4 Modification. I entered the incorrect email when registering, how do I change it? Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Send the completed form to the office processing your application. 6.4 Release. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. 2.4 Listing. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. 1. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. Your IP: Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. Provide documentary evidence with your request to support your claim. Save. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 7.3 Additional Policies. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. This does not prevent us from varying these terms without reference to them. ! Try to get in touch with the reseller for a refund. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites.
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