This was not pointed out to me when I signed up for my virtual office. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. In the next paragraph, you should ask the authority for confirmation of cancellation. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. At the end of your contract, they will automatically renew you without a signature and without consent. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Compare them below and choose the right one for your business. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. We appreciate your business. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. When you sign up for a monthly experience, you are assured that you can cancel anytime. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. I understand that youre disappointed, and Id like to help. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. The furniture they provided had locks on some of them and the staff had no idea where the keys were. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, However, we will ask you to go through some security steps as part of our fraud-prevention policy. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). I have now joined acquire and Regus. We will then confirm your payment date and amount. The company left an official comment to this complaint. Wow, Hi Jane, Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Im sorry if you felt the need to escalate this. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. I have had no regrets having my office here and am committed to staying with them. In April of 2021, I tried to set up a virtual office with Regus. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. Its an automated process. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. Go to this page in your computer's web browser. Get A Quote. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. Once they sell you something that will be the end of you being treated as a valued customer. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. You have a business to run and our objective is to partner with you to help you grow even further. This comment was posted by a verified customer. Building issues almost daily, with zero empathy for the tenants of their spaces. Save my name, email, and website in this browser for the next time I comment. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. We may have received incorrect data. I would recommend that anyone considering using this company to think again! Go anywhere but here, Hi Eric, thanks for reaching out. Passes purchased in this way are non-transferable and not changeable. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. Who has the free mental bandwidth to keep track? It was a nice experience with the club. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. All of our templates are completely free to use and are designed to save you time and hassle. Hi Dr. Carrie Jaffe, thank you for getting in touch. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Best regards, Your email address will not be published. No one would contact me over the phone. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. Regus does not communicate with customers via telephone. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. It seems the discounted GBP payment option is no longer available payment is now US27. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that Have anyone walk away from regus hidden automatic renewal. Thanks again for your comments which help us improve. CONSUMER BEWARE! Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. The best guides, deals and tips for more frequent flyer points in Australia. Our invoices are due on the payment date that is displayed on them. To my horror, the contract sent was being auto renewed without my consent. They are requiring a TWO month retainer, which is almost $4000! Do not do business with this company! Setting up an automated payment is straight forward and can be done through the online portal. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. Comfortable, professional environments. You can only revoke a membership attached to an active class. This article was previously written by Matt Moffit. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. I would not recommend thia company. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. This is the first time I am ever writing a negative review for any company in my life. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) endstream endobj startxref When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. DO NOT give them your payment info, DO NOT sign with them. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. AvenueErie Rhode Island 24975. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. 180 0 obj <> endobj So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done. Companies can ask for reviews via automatic invitations. I have received a GBP14.75 charge after registration. I replied and explained that these terms were written in an intentionally deceptive and unclear way. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). Regus are not transparent with their pricing. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Kind regards, We have tried to explain how our agreements work. I have a Regus lease and have been trying to cancel the agreement for the past two months. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Do not use this scam company at all costs I have little to no faith that I will receive my deposit without hassle. This place are the worst of the worst. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. I paid for the service up until that point. They are scammers, and incredibly dishonest. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. I didn't know if the transaction actually went through. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. I refused to pay for a service that their system just added to my account until this issue was resolved. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. As you can see from your statement of account, available online (e.g. Reddit and its partners use cookies and similar technologies to provide you with a better experience. hb```a`` after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. They will ignore your requests and continue to bill you. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Your local team are always your first point of contact. Have a question or issue with your current products and services? I stayed with regus for a few years, everything is good despite the high price until I decided to cancel You need to enter CC details for Dragonpass, but not necessarily MyRegus. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! Event rooms, boardrooms, training rooms, and more. These emails were sent to the email address you registered with us on the same day you signed the agreement. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. The opportunity. Coffee/Tea - $35 per month Company Name: Carrie Jaffe or Accurate Assessments of San Diego Your email address will not be published. Just happened to me when I signed up. Best wishes, Interested in a new product or service? Hi Latasha, Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. Find workspace. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I look forward to receiving more information from you. This will take you to the "End Your Amazon Prime Membership" page. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. This company is intentionally misleading customers to keep them in contracts. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. i made an account a day ago and i tried contacting them to cancel my account. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. Youll be billed each month. I was using virtual office space. Our customers satisfaction is our priority. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. Assistant Global Customer Service at Regus. Professional rooms for your next training session, interview, or pitch, wherever you need it. A member of our team will get back to you as soon as we have the details. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? We have sadly been with Regus since 2013. They reference their terms and conditions and just continue to charge me month after month. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. Sandra Melody We can assure you that our teams are always happy to help. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". This does not apply to contract's renewal or expansion. You can reach out to them by raising a query via the online account (help section). How to stop regus from harassing me? if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. We also ensure all reviews are published without moderation. As you did not process this correctly, the agreement continued an additional month. We sent them proof by email confirming that we could use the machines. Unacceptable billing practices. Im sorry if you felt the need to escalate this. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Does anyone know how to get the GBP payment back? **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. If your home club is open, your best source of billing or membership information is to contact them directly . Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Otherwise, Preferential is better for those who visit 8-13 lounges a year. We understand that you'd have appreciated greater notice. Search for participating airport lounges and eateries here . Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Thank you, I can see those individual prices, but can you expand on how you would join DragonPass for free? Required fields are marked *. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. Michelle Spire Man, that would be dirty. * All prices shown are valid at the time of inquiry, based on 24-month contracts. you pay $100 for membership for your first five months. Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. After being in my new office they are increasing rent by 8.7%. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. I am sorry if you feel this way. Welcome. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. Its a very common part of a business when providing goods or services to customers and then not receiving payment. I have no complaints regarding your club and the facilities. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. DO NOT TRUST THESE FRAUDSTERS they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Copyright 2023 Community Evangelical Church. Office staff are always friendly. No refund/credit if less than 10 days. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. Your email address will not be published. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. One such way weve used before, is going through the Gourmet Society x DragonPass portal. Press question mark to learn the rest of the keyboard shortcuts. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. Michelle Spire We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. You have been with us for several years and already experienced renewals. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. And, therefore continuing the membership is not possible anymore. We call this the "Veeto Demand" period. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. its auto renewed. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Hi Vladyslav, It was a nice experience to be able to associate with the Church for so long. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. Please remember that the retainer is refundable at the end of your agreement. Please log on to your online account and check that your phone number and email address are correct. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. I look forward to receiving more information from you. Absolutely unacceptable behavior. Fully equipped spaces for gatherings of any size. This is also very unfair as we are paying for an office that we are not using because of the heating. And again, there is simply no legitimate reason for this. This will ensure the agreement ends at the end of the agreed term and will not renew further. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. {Name of the recipient} If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. Note- they are similar to Spirit Airlines. It then states that you must provide this written notice at least three months before that end date. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? Best regards,Michelle Spire. Because if he expected it, why would he sign the contract? Well, this may seem benign at first glance, but consider this reversal. Anyone can write a Trustpilot review. Try ipostal1. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. Products used:I signed up for a virtual office space. 2.3. Its an automated process. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. Regus membership gives you access to workspace in thousands of locations around the world. When I called the number to sort things out, the number was disconnected. Call us Buy now Thanks for the heads up on this. Michelle Spire This should not come as a surprise to any customer. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Any that you do not require can be opted out through your online account. This was the most frustrating service that I ever experienced. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Michelle Spire If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter.
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