The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. So I contacted AMC. For some reason, it showed 3 Avengers reservations, even though it should only show 2. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. It is Regals policy to support the MPAA ratings system to the fullest extent possible. Gift cards can be purchased at all or our theater locations or online byclicking here. Absolute garbage company with terrible customer service! Donation requests must be submitted at least 8 weeks before an event. Online orders placed by Noon EST will be shipped within two business days. No thanks I will call the theaters they know where they are located. Kiosk ticket sales are an important service for our guests. Find out how we combat fake reviews. Once I tried to purchase online they said that my card wasn't activated. DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. What are the rules for contests and giveaways? What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? Yellow Tickets are not valid in California, New York or New Jersey. Companies can ask for reviews via automatic invitations. Refunds are available in certain limited circumstances described below. Should you wish to purchase more than ten tickets at a time, please place separate orders. How are state attorney generals everywhere not investigating this company?? You can change the city that you're browsing by changing the location selection at the top of Regal homepage. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. If you want to request a refund via email, here are the steps: Find the confirmation email you received. Click Print Receipt under Orders. It was not the theater I had selected and we realized that when they could not scan the ticket code. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. Should you encounter any issues with the application please contact us at 1-800-541-5555. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. They issued me a credit and the credit did not work! We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. Pricing is available on each theater's Ticket Pricing tab. All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. Most new releases are considered a Special Engagement, but check movie times and tickets for your. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. Crooks!!! 2006-2023 Viewpoints. Check who called Reverse phone lookup. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866) 857-5191 and they can help resolve your issue. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Signifies that the rating board has concluded that the film rated may contain some adult material. If you visit the theaterduring a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. Dolby ATMOS When Fandango works, it's fine. They expire after 2 weeks (really, who goes to the movies that often?). Information provided by various external sources. Accidental Order? View number of available credits for your Movie Club account. I hadn't heard about their AWFUL CUSTOMER SERVICE. We also accept Promotional Codes and Gift Cards. No children 6 and under are allowed into a "R" rated movie. I'd rather sit at home and watch a movie on tv. I went online and tried to talk to a representative about my card mishap. Yes! The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. Very poor business model! Locations with student pricing available are listed on this page. What Do I Need to Pick Up My Tickets? I accidentally bought a ticket to the wrong movie. You can do this from your web browser. A Child ticket is 2 to 12 and a Senior ticket is 60+. The system prompted me to log in. Their gluten free statement is as follows: Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten. When I click on the link, the webpage comes up only as text. Never ever deal with these people. Thank you for your purchase. Someone needs to shut them down if they cant do better than this. All tickets purchased with a gift card are non-refundable and cant be exchanged for any kind of credit. CSR and Supervisor simply read the script over and over and would not issue a refund. All Fandango rewards customer services employees dont want giveaway free moneys, gift cards, and stuffs to customers anymore. I can promise you !!! Wait to be redirected to another page. Please visit our Health & Safety Action In Regards to the Coronavirus page. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Try the Fandango FAQ for more information. Student discounts are not available online, and are only offered at select Paragon Theaters. What actions has Regal taken in regards to the coronavirus? Precious metals are still not accepted. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. Doesn't do anyone any good to get a reply 2 hours or more later. I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. When it comes to the tickets purchased for a special pricethey are nonrefundable. How do I update/change my payment method in the Regal mobile app? What criteria do they use? Present the barcode on your phone to the usher at the theatre for admission. It usually takes about 72 hours for the Customer Support team to respond to your query. Can I see showtimes for different dates and locations? They tell me it isn't their issue and to contact AMC. Your Fandango A-list tickets should be in your A-list reservations. DoNotPay offers you the chance to refund movie tickets online in just a few clicks. The reservations page on AMC showed a ticket for Avengers Endgame on . Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. The ORP Directory Lookup is available for validation purposes. We are proud to partner with studios to promote feature films and will run giveaways and social contests. Please call theatre for any local restrictions. the intention of those sites is made intentionally to thwart use intentionally, unless a super user you are. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. The theatre employee can access your order by phone number, ticket ID or confirmation number. Contact your local theatre if you have questions regarding any state or local requirements. Have a credit on a VIP card but can't use . The ratings do not determine or reflect whether a film is "good" or "bad." Do You Have Student Discounts? In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Lowe and behold I had an email in key spam account. Please notify your group sales team member if you do plan on bringing in a cake for your event. Child tickets are for ages 2-12 . Did not know this until tickets were refused at Idaho theater. Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. G - General Audiences-- All ages admitted. Limited Time Only: Add your photo to a Visa card for free! If you wish to exchange your ticket, you get the VIP+ points accordingly. The Regal Crown Club FAQ's can be found here. Can I refund my ticket after I make my purchase? FANDANGO Nightmare Company. Press J to jump to the feed. I was on website and looked at tickets for a movie. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. I have a QR code that is apparently my "mobile ticket" on the app. How Does Fandango Refund Tickets by Email? Regal Entertainment is not responsible for lost, stolen, or recovered personal items. The application is provided on an "as-is" and "as available" basis. What is a Mobile Ticket? If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. Purchased Tickets for Wrong Theater? Do not waste your time purchasing from Fandango. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Paragon follows the MPAA guidelines for rated R movies which states:
How Long Does It Take for Fandango to Process the Refund? No, you cant. ), as well as private movie screenings and larger corporate events. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. Gift cards also can be purchased at any theater. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. Buy movie tickets in advance, find theater showtimes, view trailers, read reviews and more at Fandango. Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. I have reached out to customer service multiple times with no response. For extenuating circumstances, please consult theatre management. You can receive refunds for tickets up to 60 minutes before the showtime. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. This was a horrible experience and customer service was none. Click hereto requestmore information. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. Employment Yes. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. IMAX Yes! Still no response from Fandango. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. This company needs to be shut down, so many horrible reviews and nothing is being done to . I was about to purchase when the screen went blank. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. No outside food or drink is permitted in the theatre. We use dedicated people and clever technology to safeguard our platform. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. When I purchase tickets online, it requests a zip code, but what if you're from Canada? Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. You can send an email and wait 72 hours for a response, or you can try to wait for a response through the chat, which can take forever. All rights reserved. Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. AGENCY BAR+SOCIAL Locations with military pricing available are listed on this page. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Soliciting or loitering on Regal Entertainment Group premises is not allowed. The number you need to dial is the number of the theater you bought tickets for. Absolute nightmare company! You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. for each ticket they purchase. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. No. REG will not sell tickets to any person under the age of 17 (18 where applicable). I realize the last one will be a longshot but I wasn't sure. checks for MPAA guideline adherence at the doormans post and theatre checks. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). Paragon Theaters offers discounted pricing for large groups of 50 and up. Can a rating be changed? The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Yes! Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. After buying the yogurts I had to send them a copy of my receipt and then wait for a promotional code and then go on Fandango to claim it. The page that is presented will provide you with pricing information, as well as student and military discount availability. You have the ability to waive the service fees on Fandango with AMC Stubs. We may also accept certain theater partners' gift cards for their theaters. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. Regal has taken bold nationwide action in all of it's locations. It can take up to two weeks for your refund to be completed. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. Please use the. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film.
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