API users cannot be assigned as a resource to content such as opportunities or tickets, but they can be selected as a filter on fields and in widgets that are date, time . Automatically Close Ticket using the API Extension Callout - N-able /* Changes made to the Contract by using the ContractServiceAdjustment entity affect only the quantity of units. If a value is not provided for ChangeApprovalType: For the ContactID field, Contact.AccountID must = Ticket.AccountID or the ParentAccountID of Ticket.AccountID. If the current priority is inactive, update() is allowed if the Priority value is not changed, or if Priority is changed to an active value. For the Autotask REST API, the Read-Only and Required field attributes have the following meanings: It is possible for a field to be both Read-Only and Required. > Service Desk >Search >Tickets >click Search > open a ticket >Quick Add bar > select Note (Alt+2), NAVIGATION > Projects >Projects > search for a project >click on the Project Name > Schedule > task context menu > General > View Details > Quick Add bar > select Note (Alt+2). function SendLinkByMail(href) { It also tracks the resource and date &time each step was completed. Want to learn about upcoming enhancements? To open the page, use the path (s) in the Security and navigation section above. This entity's purpose is to describe a group of Service entity items that are priced and billed as one component of Recurring Service type contract. Can airtags be tracked from an iMac desktop, with no iPhone? A project defines and organizes a group of related tasks, events, and documents. Refer to Adding and managing attachments. If the ticket has no associated posted items and Ticket.AccountID is changed, any associated (non-posted) Contract, TimeEntries, or TicketCosts are set to Null, along with any Service or ServiceBundle items associated with the TimeEntries or TicketCosts. Autotask Customer Satisfaction Surveys, One-Click CSAT or CES Ticket To attach the new attachment to the notification email, select Include Attachments in Email on the notification panel. This entity is only used by multi-currency databases. Visit the Ideas forum! NOTE This field is visible only if Co-managed Help Desk is enabled on the Activation page, and only shown to resources who are not co-managed. One of these entities exists for every UDF that is set as visible on each asset category. For example, when creating a Ticket Note you must supply the id for the Ticket that the note will be associated with. This entity contains attachments for Knowledgebase articles in Autotask. This entity describes an Autotask Opportunity. This entity describes an Autotask Invoice. It shows the Task Number or Ticket Number, Task Title or Ticket Title, and Company fields, plus the quick copy icons. The assets associated with Knowledgebase articles are recorded in this entity. If you open this dialog box or page from the Edit Ticket page, this check box will not appear. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Autotask creates a ticket. An inventory product represents a set of stocked items that share a product and a location. This data will not change during update operations. Create Ticket Note. If selected, the text entered into the Summary Notes (on time entries) or Description field (on ticket notes) will be appended to the end of the Resolution field on all of the tickets incidents. How to Configure Datto (AutoTask) PSA - RocketCyber Only the incidents of problem tickets will have their status updated. This entity's purpose is to describe a day specified as a Holiday (usually counted as paid time off) and included in an Autotask Internal location Holiday Set. If the time entry page is open for a long time, it is possible for the Status field to be changed by another user or a workflow rule. Ticket - Autotask These notifications will include notifications for lack of Company or Configuration Item mapping. This resource describes key business details for the Autotask Company 0, the Autotask user's company account. If the user sends content back to an unsupported entity, the Rich Text and all images it contains will be lost. Invoice templates define the appearance and content of an invoice generated by Autotask. All text formatting and images will be lost. Alert workflow - Autotask What could be the reason? It describes whether a Product on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. ServiceLevelAgreementPausedNextEventHours. Head on over to our Community Forum! Creating titles using key words will allow you to find notes later in lists and searches. While this is not possible in the UI, in the API, you can create tickets with a ticket category of 'API.'. If there is no Asset SLA, then check the Contract Service or Bundle SLA. The following results have been performed on the sandbox of Autotask, to which I have a RTT of about 150-180MS. } Invoices include Billing Items that have been approved and posted and are being billed to a customer or presented for information purposes only. To use a speed code, enter it in the field. This entity describes an Autotask Time Entry. Want to learn about upcoming enhancements? If ChangeApprovalStatus = Requested, user can change it to Assigned (only). CreatorType specifies whether the CreatorResourceID refers to a Resource or a Contact. Some fields on Entities require an id to a parent Entity. This entity's purpose is to describe a Vendor type Company with an association to an Autotask Product. Notes can be searched and viewed from one place using the Global Notes Search, accessed from > Home >Search > Global Notes Search or > Reports > Other >General. Open the Kaseya Helpdesk. This entity contains the attachments for the ContractNotes entity. It describes whether a Product on the Price List uses the internal currency or an external currency for a Product Tier, and if it is external, lets you set the price in that currency. In Autotask, the account team associates resources with an account. Verify you support email. You cannot use the API to create items that contain Rich Text, but you can add Rich Text later via a supported method. If the time entry dialog box is open for a long time, the Quick Edit fields can be changed by another user or a workflow rule. If the ticket does not have a value for a role, the check box for that recipient will still be enabled, because they can still be selected on the Notification panel. Autotask is a one solution ticketing system for managing your IT business that integrates with N-able N-central enabling you to map customers between both systems and share asset information for ticket creation, configure automatic ticket creation and bundle accounts in Autotask for billing. [CDATA[*/ This object describes a payment amount applied to the purchase of (or pre-payment for) one or more Service Desk Tickets through a Per Ticket Contract. You can update an existing Ticket that has a Resource + Role combination that uses an inactive role. This may be a difference between the SOAP and the REST API, but on SOAP new tickets require the id to be set as 0. ConfigurationItemWebhookExcludedResources. To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call. This entity describes results and information for a survey generated by Autotask. The Deleted Ticket Activity log provides a list of ticket time entries, notes, and attachments that were deleted from your system. When it is expanded on the New Note or New Time Entry form, the New Attachment dialog box will open automatically. Autotask REST API resources This entity's purpose is to describe a line item associated with an Expense Report entity. This entity's purpose is to describe a record of approval for a ticket change request. The fields that do appear show the following differences: A Keep Current option is available and is the default. This field is required unless the supplied ticket category or the user's default ticket category has both the Due Date and Due Time configured. About an argument in Famine, Affluence and Morality, Redoing the align environment with a specific formatting. A Department is an association the application can use to manage resources, especially when assigning project tasks. Refer to Webhooks (REST API). AutotaskDevelopment/Sample-Code: Examples using the Autotask API - GitHub This entity describes an Autotask Ticket. This entity contains the records for the Deleted Ticket Activity journal located in the Autotaskapplication at >Admin > Features and Settings > Projects & Tasks >Deleted Ticket Activity Log. If the ticket category has only the due date or only the due time configured, then the API Ticket.DueDateTime will be required, and not supplying a value will return an error message. Open the Kaseya Helpdesk. Want to talk about it? Using notes in Autotask You can select a different note type from the drop-down list. This entity describes an Autotask Service Bundle added to a Recurring Service contract. Entity details You can also retrieve this information with the Web Services API call The getEntityInfo () SOAP API call. For detailed information, refer to The task or ticket stopwatch. This entity contains the attachments for the ConfigurationItemNotes entity. Autotask currently provides five contract types: Time and Materials, Fixed Price, Block Hours, Retainer, and Recurring Service. This entity records existing associations between tags and Knowledgebase articles in Autotask. Update Status on {#} incident(s) (tickets only). If no TicketCategory is passed in, the API will use the logged in resource's default category; if the resource does not have a default category, the API will use the Company's system default ticket category. /* Charlie Wilson Uk Property Developer, Will Shiba Inu Coin Reach 10 Cents, Mulberry Tree Leaves Poisonous, Cajun Ninja Smothered Potatoes, Teams We Couldn't Start Video Your Computer's Pretty Busy, Articles A